Terms and Conditions
Last Updated: October 25, 2026
Please read these Terms and Conditions carefully before using the Service.
1. INTERPRETATION AND DEFINITIONS
1.1 Interpretation:
Words with capitalized initial letters have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.
1.2 Definitions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SimKart, registered in India.
- “Service” refers to the Website.
- “Products” refers to the global eSIM digital profiles and cellular data plans offered for sale on the Service.
- “Order” means a request by You to purchase Products from Us.
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
2. DEVICE COMPATIBILITY AND CLIENT OBLIGATIONS
2.1 Carrier Unlocking
It is Your sole responsibility to ensure that Your device is eSIM compatible and network-unlocked (not tied to any specific carrier).
2.2 Technical Verification
By placing an Order, You explicitly acknowledge that You have verified Your device’s eligibility against Our list of eSIM compatible devices.
2.3 Network Variance
Device compatibility depends heavily on the service provider and the country of origin; local modifications may restrict eSIM functionality.
3. COMMENCEMENT AND GLOBAL DELIVERY OF DIGITAL GOODS
3.1 Delivery
eSIM products are delivered exclusively via digital transmission (typically email or an in-app dashboard containing a QR code or manual activation profile keys) immediately following successful payment verification.
3.2 Activation Windows
It is Your responsibility to activate the eSIM profile according to the provided instructions. Data plan validity cycles typically begin upon the network’s detection of local cellular connectivity or immediately upon installation, depending on the specific product tier purchased.
3.3 Global Usage
Global plans are subject to the cellular coverage, availability, and network speeds of local partner operators in each covered country. SimKart does not guarantee uninterrupted connection across all geographic borders.
4. STRICT NO-REFUND POLICY
4.1 All Sales Are Final
Due to the immediate delivery, activation, and network capacity provisioning of digital telecom goods, all sales of eSIM profiles are completely final and non-refundable once a purchase has been made.
4.2 No Technical Expectations
No refunds, store credits, or exchanges will be issued under any circumstances, including but not limited to: device incompatibility, locked devices, changes in travel plans, unused data balance, or localized network outages out of the Company’s direct control.
5. PRICING, PAYMENTS, AND TRAFFIC MONITORING
5.1 Data Caps and Fair Use
Data plan prices are subject to modification without prior notice. Network speeds and data delivery are subject to local partner network capabilities.
5.2 Suspension
We reserve the right to suspend or terminate service to any profile exhibiting abnormal traffic patterns, unauthorized data tethering, or non-smartphone usage that violates local network provider terms.
6. LIMITATION OF LIABILITY
6.1 Aggregate Cap
To the maximum extent permitted by applicable law, the Company’s aggregate liability under any provision of these Terms shall be limited strictly to the amount actually paid by You for the specific product Order that caused the dispute.
6.2 Indirect Damages
In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, business interruption, or personal inconvenience arising out of data connectivity failures).
7. GOVERNING LAW AND JURISDICTION
7.1 Governing Law
These Terms and Your use of the Service shall be governed by and construed in accordance with the laws of India.
7.2 Jurisdiction
Any legal actions, claims, or disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the city of the Company’s registered address in India.
Contact Us
If you have any questions regarding your digital order status or did not receive your QR code, please reach out to our customer care team:
- Email: contact@simkart.shop