Last Updated: October 25, 2026

Please read these Shipping and Delivery carefully before using the Service.

Cancellation and Refund Policy

Thank you for choosing our eSIM service. Because eSIMs are digital products delivered instantly via email or app, our cancellation and refund policies differ from traditional physical goods. Please read this policy carefully before purchasing.

1. General Policy

Because an eSIM is a digital profile that is generated and delivered immediately upon purchase, all sales are final once the eSIM profile is generated or the QR code is displayed/emailed. We cannot issue refunds or cancellations for accidental purchases, changes of mind, or travel plan alterations once delivery has occurred.

2. Refund Eligibility & Technical Issues

We want you to have a seamless connectivity experience. We will issue a full or partial refund only under the following strict conditions:

• Technical Failure: The eSIM cannot be activated or used due to a verified network, technical, or provisioning error on our side or our partner carrier’s network.
• Non-Delivery: The eSIM QR code/activation code was never successfully generated or delivered to your email address or account.

3. Ineligibility for Refunds

We cannot grant refunds or credits under any circumstances if the issue is caused by factors outside of our control. Non-refundable scenarios include, but are not limited to:

• Incompatible Devices: Your device is locked to a specific carrier or does not support eSIM technology. It is your sole responsibility to check device compatibility before purchasing.
• Incorrect Information: You provided an incorrect email address during checkout, resulting in the eSIM being sent to the wrong location.
• Expired Plans: The data plan has expired based on the validity period stated at the time of purchase.
• Local Coverage Issues: Poor signal strength, slow speeds, or local network congestion caused by geographical features, weather, or local carrier limitations.
• Unused Data: You did not use the data plan, or you returned from your trip early with remaining data left on the eSIM.
• Failure to seek assistance: Customer did not contact SimKart to get the situation diagnosed and get support with activating the service,
• Customer Induced Damage: Whether willingly or by mistake, the customer has damaged / invalidated the product (e.g, deletion of the eSIM, damaged or lost device, reset to factory settings, etc),
• Wrong purchase: Customer purchased and activated a wrong product by mistake, including cases where the customer is in non-covered country, or there is no coverage of the network listed in the product description.

The above conditions are in their most stringent form. In practice, many operators have more lenient policies. The customer is advised to contact SimKart support (contact@simkart.shop) but should be aware that SimKart may not be able to offer any solution for the cases listed above.

4. Cancellation Policy

• Before Generation: You may cancel your order for a full refund only if the eSIM profile has not yet been generated or emailed to you (for example, if you purchased a pre-order or a scheduled activation that has not yet triggered).
• After Generation: Once the digital product is delivered to your email or account dashboard, the order is considered consumed and cannot be canceled or recalled.

Contact Us

If you have any questions regarding your digital order status or did not receive your QR code, please reach out to our customer care team:

• Email: contact@simkart.shop