Last Updated: October 25, 2026

Please read these Shipping and Delivery carefully before using the Service.

Shipping and Delivery Policy

Thank you for choosing SimKart. Because our products are digital eSIMs (embedded SIM cards), we do not ship physical plastic cards. Please review our fulfillment procedures, delivery timelines, and customer responsibilities below.

1. Instant Digital Delivery

• No Physical Shipping: All eSIM purchases are delivered 100% digitally. No physical packages, SIM tools, or plastic cards will be shipped to your billing or home address.
• Delivery Method: Upon successful payment verification, your eSIM configuration profile will be sent directly to the email address provided at checkout.
• Fulfillment Package: Your confirmation email will include a unique QR Code, a confirmation code, and step-by-step activation instructions.

2. Processing and Delivery Timelines

• Instant Processing: Most orders are processed and delivered within 2 to 5 minutes of successful payment confirmation.
• Security Manual Reviews: To protect our customers, orders flagged by our fraud-prevention systems may require manual review. These exceptional cases are typically resolved and dispatched within 1 to 2 hours.
• System Outages: In rare instances of carrier infrastructure downtime or technical updates, delivery may be delayed. If you do not receive your digital asset within 30 minutes, please contact support.

3. What to Do If Your eSIM Is Missing

If you have completed your purchase but cannot locate your confirmation email, please follow these troubleshooting steps before opening a support ticket:

1. Check Spam/Junk Folders: Automated emails containing QR codes and attachments are occasionally filtered into spam, promotions, or social tabs by email providers (such as Gmail, Outlook, or Yahoo).
2. Verify the Email Address: Ensure there were no typos in the email address submitted during checkout.
3. White-list Our Domain: Add contact@simkart.shop to your safe senders list to ensure seamless delivery.

4. Geographical Access and Restrictions

• Global Delivery: Because our product is digital, we offer worldwide delivery. You can purchase and receive your eSIM from anywhere in the world, as long as you have an active internet connection to download the profile.
• Pre-Travel Recommendation: We highly recommend purchasing and downloading your eSIM profile before arriving at your destination using a reliable home or airport Wi-Fi network.

5. Customer Responsibilities

• Device Compatibility: It is the customer’s sole responsibility to ensure their smartphone, tablet, or smartwatch is unlocked by their carrier and eSIM-compatible before purchasing. We cannot issue refunds for digital assets delivered to incompatible or carrier-locked devices.
• Input Accuracy: Please double-check your email address at checkout. SimKart is not liable for eSIM profiles delivered to an incorrect or mistyped email address provided by the user.

6. Returns, Cancellations, and Refunds

Because a digital eSIM profile is active and functional immediately upon generation, it cannot be physically returned or checked back into stock.

• Once the QR code is generated and emailed, the order is considered completely fulfilled.
• For issues regarding data connectivity, technical troubleshooting, or structural refunds, refer directly to our Cancellation and Refund Policy page.

Contact Us

If you have any questions regarding your digital order status or did not receive your QR code, please reach out to our customer care team:

• Email: contact@simkart.shop